Terms and Conditions
Thank you for choosing MaltCask! Below are our terms and conditions, which outline the necessary regulations to ensure a smooth shopping experience and protect the rights of both our customers and our company.
Important Notice
In compliance with Hong Kong law, it is prohibited to sell alcoholic beverages to persons under the age of 18. Any customer who places an order for alcoholic beverages on our website must confirm that they are 18 years old or above and legally permitted to purchase such products. Customers must ensure that no unauthorized persons can use their online account to purchase alcoholic beverages.
If the delivered items include alcoholic beverages, they must be received by a person aged 18 or above (with appropriate verification). If no such person is available to receive the order, the company reserves the right to retrieve the goods and arrange for redelivery at a mutually agreed time.
1. Orders and Payment
1.1 Placing an order indicates your agreement to comply with these terms and conditions.
1.2 Payment Methods include:
- Credit Card (Visa, MasterCard, Union Pay)
- PayMe
- FPS (Faster Payment System)
- Bank Transfer: Please contact us with proof of transfer to confirm your order.
- Cash on Pickup: Available for customers choosing "In-Store Pickup" and payable upon collection.
All prices are listed in the local currency (HKD).
1.3 Once an order is confirmed, it cannot be canceled or modified unless approved by the company.
2. Delivery and Returns
2.1 Order Processing and Delivery
We aim to process orders as quickly as possible. Delivery times depend on your location and product availability.
2.2 Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately, and we will assist in resolving the issue.
2.3 Returns Policy
All returns must comply with our returns policy. For details, please refer to the relevant page on our website.
3. Product Descriptions and Actual Items
3.1 Product colors or appearances may vary slightly due to computer screen settings, lighting, or photography effects. All products are subject to the actual items.
3.2 While we strive to provide accurate descriptions, slight discrepancies may occur without prior notice.
4. Legal Compliance
4.1 Age Restrictions
Buyers must meet the legal age requirement as defined by Hong Kong law and comply with all applicable legal regulations.
4.2 Recipient Verification
The recipient must provide proof of age upon receiving the products to confirm they meet the legal drinking age. If verification is not provided, we reserve the right to decline delivery.
5. Force Majeure and Delays
5.1 In the event of force majeure (e.g., natural disasters, logistics disruptions, severe weather, government restrictions), which may cause delays in order processing or delivery, the company is not liable for associated responsibilities. Customers will be notified promptly, and arrangements will be made accordingly.
5.2 Customers are expected to understand and accept that such circumstances may affect service timelines.
6. Privacy Protection
6.1 Personal Data Protection
We value your privacy, and all personal data will be handled in accordance with our Privacy Policy.
6.2 Use of Personal Data
Your personal data will only be used for order processing and customer service purposes and will not be used for any other purposes.
7. Customer Service
7.1 For any questions or issues, please feel free to contact our customer service team.
7.2 We are committed to providing you with the best support and shopping experience.
MaltCask
Last Updated: Feb 2026
