退換貨政策 / Return Policy
我們致力於為顧客提供優質服務，確保每位顧客對購買的商品滿意。如需退換商品，請參考以下政策：
We are committed to providing excellent service to ensure customer satisfaction with every purchase. If you need to request a return or exchange, please refer to the following policy:
接受退貨的情況 / Eligible Return Reasons
一般情況下，我們僅接受以下退貨理由：
Under normal circumstances, we only accept returns for the following reasons:
- 商品有損壞/缺陷：商品於運輸過程中受損或有生產缺陷。
Damaged or defective products: Items damaged during transit or with manufacturing defects. - 收到錯誤商品：寄送的商品與訂單內容不符。
Incorrect items received: Products delivered do not match your order.
申請退換流程 / Request Process
聯繫客戶服務 / Contact Customer Service
若你發現所購商品有損壞或錯誤，請於 收到商品後 3 天內 聯繫我們的客戶服務團隊（包括星期六、日及公眾假期）。
If you discover any damage or incorrect items, please contact our customer service team within 3 days of receipt (including weekends and public holidays).- 聯繫方式 / Contact Method:
使用網站聯絡我們表單或撥打提供之客戶服務熱線。
Use the contact form on our website or call our customer service hotline.
- 聯繫方式 / Contact Method:
提供核實資料 / Provide Verification Materials
為加快處理申請，客戶服務可能會要求你提交以下資料：
To expedite your request, customer service may ask you to provide the following:- 損壞或錯誤商品的 清晰照片 和/或 影片。
Clear photos and/or videos of the damaged or incorrect product. - 訂單編號及購買憑證。
Order number and proof of purchase.
- 損壞或錯誤商品的 清晰照片 和/或 影片。
核實申請 / Application Verification
當我們確認你的申請符合退換條件後，我們將協助安排退換商品。
Once your request is verified as eligible, we will assist in arranging a return or exchange.- 逾期不受理 / Late Requests:
若退換申請逾期（超過 3 天），恕不受理，敬請見諒。
Requests made after the 3-day period will not be accepted.
- 逾期不受理 / Late Requests:
注意事項 / Important Notes
- 退換僅限於符合條件的商品，且商品必須保持原包裝並無人為損壞。
Returns are limited to eligible items, and products must remain in their original packaging without any artificial damage. - 若商品已拆封或使用，可能影響退換申請的審核結果。
If the product has been opened or used, it may affect the approval of the return request.
如有任何疑問，歡迎隨時聯繫我們的客戶服務團隊。我們樂意為你提供協助！
If you have any questions, feel free to contact our customer service team. We are happy to assist you!
